Unlock a feature with a yellow padlock

2 min read · Updated November 1, 2026

A yellow padlock marks a feature that is not in your current plan. Upgrade your plan to use it.

The padlock is about your plan, not your staff role. A page your role cannot open is not in your side menu at all, and a settings page you can only view shows You can view these settings, but your role can't change them.

Step 1. Find the padlock in the side menu

A locked page shows in the side menu in amber, with a padlock beside it.

A page your plan does not carry stays in the side menu: the name turns yellow and a small padlock sits at the end of the row.

Step 2. Find it in your settings

A tab in Settings & Configurations can carry the same padlock.

A tab your plan does not carry keeps its place in Settings, wears a yellow outline and carries the padlock beside its name.

Step 3. Open the locked feature

Press the locked page or tab. You see This feature is not available on your current plan. Upgrade to unlock it.

Open a locked page and you land on a card with a dashed yellow border: the feature's name, a round padlock, why it is closed, and the plan you are on.

A locked button opens the same message in a window.

Press a padlocked control and this is the message: the feature's name at the top, a round padlock, one line saying the plan does not carry it, the plan you are on, and Upgrade Now.

Step 4. Press Upgrade Now

Press Upgrade Now. The Subscription Plan page opens with your Current Plan and the plans you can move to. Opening it charges nothing. You pay only after you choose a plan and confirm.

Upgrade Now lands here: the Current Plan card names the plan you are on, and the plan cards under it are where you change it.

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