Common questions
Why can't my staff member see a page?A staff member sees only the dashboard pages their role allows. Add the missing permission to their role.How many staff members can I add?Your plan sets how many staff members you can add. The Total Staff card on the Staff page shows your seats and how many are left.Is a custom domain included in my plan?Plus and Pro let you connect a domain you already own; Basic uses the secure Storedoor store address.What do the support ticket statuses mean?Each status tells you whether the ticket is waiting for support, waiting for your reply, or already resolved.
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Our team answers every ticket, in English and Arabic.