Account

Staff, roles, settings, your own domain and support.

My Businesses

See all your businesses and open oneMy Businesses shows every business you own or work in, one card each. Read its state at a glance and open the right dashboard.4 min read Start a new businessOpen another store from My Businesses with its own plan, products and staff, and set it up step by step until it is ready.3 min read Switch between your businessesMove from one business to another without leaving the dashboard, with the business switcher at the top of the side menu.2 min read

Staff

Managing your staffAdd staff members, give each one a role, and manage their sign-in from their own page.4 min read Staff invitations and first sign-inWhat your new staff member gets by email, how they sign in the first time, and what to do when the invite does not arrive.3 min read Add a staff member to another of your businessesLet one staff member work in two of your businesses with the same sign in: delegate them from their page, or add them by email.3 min read Deactivate a staff member, reset a password or a POS PINUse a staff member's page to stop or restore their access to this business, send them a new password, or reset their POS PIN.2 min read

Roles

Create roles and assign permissionsCreate roles so each staff member sees only the dashboard pages and actions their job needs.3 min read

Settings & Configurations

Store settings: Business ProfileSet your store's logos, names, description, social links and contact details, and publish or unpublish your store.3 min read Store settings: Store locationsPin each branch and warehouse on the map, and set your main branch pin so delivery and pickup know where your store is.2 min read Change your store URLChoose a new Storedoor address for your store, check its availability, and understand what changes after you save it.2 min read Store settings: Working HoursSet the store's weekly opening hours and decide whether customers can continue placing orders while it is closed.2 min read Store settings: Payment Options and GatewaysChoose payment methods for the online store and POS, and configure how online payments are collected.3 min read Store settings: CurrencySee the currency your store uses for prices, checkout and reports.2 min read Store settings: TaxEnable tax calculations and set the applicable rate. Storedoor records the tax on taxable products for accounting without adding it to the customer's total.1 min read Store settings: Product ExpiryTrack product expiry dates, and choose how many days before expiry a product stops selling.2 min read Store settings: EmailChoose Storedoor email delivery or connect your store's email service, then test and save the settings.2 min read Set up delivery and store pickupDeliver orders with your own team, set your delivery fee and free-delivery amount, and let customers collect from your store.3 min read Set up WhatsApp for customer conversationsSet the WhatsApp number that receives customer messages and the message customers see when they open a chat.2 min read Store settings: NotificationsChoose notification channels, set the new-order sound and how often it rings, and turn on desktop notifications.3 min read Store settings: POSSet how long the POS keeps goods held for a customer, and choose which till actions need a supervisor's PIN.2 min read Verify your businessSend your business licence and identity documents to Storedoor for review, follow the review, and fix any document a reviewer returns.3 min read

Custom domain

Connect your own domainConnect a domain you own, add the DNS records shown in Storedoor, and follow its status until your store is live.3 min read When your domain does not verifyUse each DNS record's status to identify what needs to be corrected and when to check the connection again.3 min read

Profile

Your profile and preferencesUpdate your name and phone number, choose your language and theme, and change your password in Account settings.2 min read Two-factor authentication (2FA)Protect the owner's sign-in with an authenticator app, and keep your recovery codes somewhere safe.3 min read Set your own POS PINApprovers set a personal 4-digit PIN once in Account settings and use it to approve protected actions at the POS in every business.2 min read Change your POS PINChange the 4-digit PIN you use to approve actions at the POS from the POS PIN tab of Account settings.1 min read Finish your profileFill every missing part of your profile, from your date of birth to your phone and two-step verification, until the ring reads Profile complete.2 min read

Notifications

Stay on top of your store notificationsOpen your store notifications, filter them by type, and jump to the order or product that needs you.2 min read Announcements from StoredoorRead Storedoor's announcements in your account notifications, and tell them apart from your store's own notifications.2 min read Your account notifications: filter by business and typeThe account Notifications page lists notices about your subscriptions, free trials, business status and Storedoor news for all your businesses.2 min read

Support

Getting help from the Storedoor teamContact the Storedoor team through a support ticket, attach an image of the issue, and follow replies until it is resolved.2 min read

Common questions

Why can't my staff member see a page?A staff member sees only the dashboard pages their role allows. Add the missing permission to their role.2 min read How many staff members can I add?Your plan sets how many staff members you can add. The Total Staff card on the Staff page shows your seats and how many are left.1 min read Is a custom domain included in my plan?Plus and Pro let you connect a domain you already own; Basic uses the secure Storedoor store address.1 min read What do the support ticket statuses mean?Each status tells you whether the ticket is waiting for support, waiting for your reply, or already resolved.2 min read

Still need help?

Our team answers every ticket, in English and Arabic.

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