Store settings: Email

2 min read · Updated November 1, 2026

Send store emails through Storedoor, or use your own email service if your plan includes that option.

Before you start

  • You need permission to edit email settings.
  • For your own service, obtain its SMTP connection details from your email provider: host, port, username, password, and encryption.

Step 1. Open email settings

Open Settings & Configurations, then select Email.

The Email tab holds one card, Email Settings, and it starts with a single choice.

Step 2. Choose the sending method

Select Storedoor Default to use Storedoor's email service, or Custom SMTP to connect your store's service. A locked custom option means your plan does not include it.

After selecting the default service, choose Save to apply the change. No server details are needed.

Email Provider offers Storedoor Default, which needs nothing from you, or Custom SMTP.

Step 3. Enter the email service details

For Custom SMTP, enter the host, port, username, and password. Select encryption according to your email provider's instructions.

If Password shows a Set badge, a password is already saved. Leave the field empty to keep it, or type a new one to replace it.

Custom SMTP opens the server fields: host, port, username, password and encryption.

Step 4. Review sender details

From Name is set automatically from the store name and cannot be edited in this field. In From Email, enter an address your email service permits you to send from.

From Name comes from your store name. In From Email, type an address your email service lets you send from.

Step 5. Test and save

Select Test Connection. After a successful test, select Save and wait for confirmation to apply the new settings.

If you see Please test the connection first before saving, press Test Connection first. If you change any detail after testing, test again before saving.

Test Connection tries your details and tells you plainly whether the connection worked.

If the connection fails

Read the displayed message, check the details with your email provider, and try again. A failed test does not save the new details; the previously saved settings remain in effect.

Result

After saving, store emails use your chosen sending method. A successful connection test does not confirm inbox delivery. Check that an actual message reaches an email address you can inspect.

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