Notification settings let you choose which store updates you receive in the dashboard and by email. You also set the new-order sound and desktop notifications here.
Before you start
Your sound choices are saved on this device. Desktop notifications also need permission on each device you use.
Essential security, subscription, and billing messages continue when optional notifications are turned off.
Step 1. Open notification settings
Open Settings & Configurations, then select Notifications. You find the sound and desktop controls, followed by notification types grouped by category.
An amber dot on the Notifications tab means the new-order sound is off or desktop notifications are not on, on this device.
The Notifications tab: sound and browser alerts first, then the notification types by category.
Step 2. Turn on the new-order sound
Turn on New-order sound to hear an alert when an order arrives. Press Test sound, then answer Did you hear it? with Yes or No.
If you press No, the Can't hear the sound? window shows you how to allow sound for the dashboard in your browser.
Press Test sound, then answer Did you hear it? with Yes or No.
Step 3. Choose a sound
Under Sound style, select a sound. Selecting it plays a preview and saves your choice. Press it again to stop the preview.
Pick a sound under Sound style: it plays once and your choice is saved at once.
Step 4. Choose how often it rings
Under Repeat, pick Once, 2 times, 3 times, 5 times or Until I open it.
The ringing stops as soon as someone opens the order, opens All Orders or reads the new-order notification in the bell.
Under Repeat, pick how many times the sound rings for a new order.
Step 5. Turn on desktop notifications
Press Enable beside Desktop notifications. The Turn on desktop notifications window opens: click Allow in your browser's box, then press Done. The row now shows Enabled.
If the row says Blocked in your browser, press How to allow. The Notifications are blocked window shows you how to allow them again.
If the row says Blocked in your browser, press How to allow.
Step 6. Choose notification channels
Find the notification type under its category, such as Orders or Inventory. Use Dashboard and Email to turn each channel on or off. Each change saves on its own.
The business owner also sees Stock alerts for the whole shop, tagged Shop-wide, at the top of the Inventory card. Turned off, it stops low-stock and out-of-stock alerts at every branch for everyone, and those rows read Off for the whole shop.
Every notification type, grouped by category, with a Dashboard and an Email switch.
Step 7. Change preferences together
Use All Notifications to turn the listed preferences on or off together, then confirm. This does not change your sound or desktop notification settings.
The card at the top moves every switch together, and asks you to confirm first.
Result
New orders ring the way you chose, desktop notifications reach you when the tab is in the background, and each notification type arrives only where you want it.