Let customers message you on WhatsApp from your store. Here you set the number that receives their messages and the text that is ready for them when the chat opens.
Before you start
- Your plan must include WhatsApp, and your role needs permission to change its settings.
- Use a WhatsApp number someone checks for customer messages.
Step 1. Open WhatsApp settings
Open Settings & Configurations, then select WhatsApp. If the tab shows a lock, your plan does not include WhatsApp and you see Upgrade your plan to unlock WhatsApp integration.
Step 2. Turn on WhatsApp
Turn on WhatsApp Integration. The number and message fields appear.
Step 3. Enter the number and message
In WhatsApp Number, choose the country code and type the number that should receive customer chats. In Default Message, write the text the customer sees ready to send when the chat opens. Nothing is sent until the customer presses send in WhatsApp.
Type {store_name} to add your store name. For example: "Hello, I would like to ask about products from {store_name}."
Step 4. Save
Press Save and wait for the confirmation. With WhatsApp on, both the number and the message are needed.
Saving the number does not add a button to your store by itself. Open Live Page Builder from the side menu and select WhatsApp widget.
- Turn on Floating widget for a WhatsApp button in the corner of every page. You can choose its position, colour and icon.
- Turn on Show on product pages for an Order via WhatsApp button on each product page.
If the builder says WhatsApp is not enabled, go back to Step 2.
Result
When a customer presses a WhatsApp button on your store, a chat opens with your number and your message ready to send. Try it yourself once to check the number and the text.