The Delivery tab decides how customers get their physical orders: delivered by your own team, collected from your store, or both.
Before you start
- Pin your main branch on the map first. Until you do, the tab shows Pin your store location on the map in General settings before enabling any delivery method. Press Go to General: the Store locations tab opens, and you press Set location on the branch marked Main.
- For store pickup, fill in your address in Business Profile, in the Contact & Address card.
- Your role needs permission to change delivery settings. With view only, the controls are locked.
- If the tab shows a lock, delivery is not in your plan.
Step 1. Open the Delivery tab
Open Settings & Configurations, then select Delivery. You see Self-Managed Delivery and Store Pickup.
Step 2. Deliver with your own team
Turn on Enable Self-Managed Delivery if your own team delivers your orders.
Enter what you charge for delivery in Delivery Fee. To deliver for free above a certain order amount, enter that amount in Free Shipping Threshold. For example, a fee of 15 and a threshold of 200 means orders of 200 or more ship free. Leave the threshold empty if you never deliver for free. Press Save.
Step 3. Choose how orders reach your drivers
Once self-delivery is on, the Business Driver App box appears. If it shows a lock, the driver app is not in your plan.
- Auto-assign to drivers: when an order is confirmed, a driver on duty gets it at once. When it is off, you send each order to a driver yourself.
- Drivers can accept or decline: drivers see Accept and Decline on new deliveries. When it is off, the delivery is simply theirs.
Step 4. Offer store pickup
Turn on Enable Store Pickup to let customers choose pickup at checkout and collect the order from your store address. Pickup works on its own or together with self-delivery.
If you see Store pickup is currently disabled by the platform administrator., pickup cannot be turned on right now.
Result
At checkout, customers see the options you turned on. Delivery orders use the fee and free-delivery amount you saved. Pickup orders are collected from your store.