Dispatching an order to a driver by hand

3 min read · Updated November 1, 2026

When Auto-assign to drivers is off, you choose the driver for each delivery order yourself. All of it happens on the Delivery card of the order.

If the card has no buttons, your role cannot assign deliveries. You can still follow the delivery on it.

Step 1. Find the Delivery card

Open a delivery order. The Delivery card is in the side column of the order.

If you see Dispatch becomes available once the order is confirmed., press Confirm on the order first.

The Delivery card sits in the side column of the order and carries the delivery's current step.

Step 2. Dispatch the order

Press Dispatch. In Choose a driver, each driver shows On duty or Off duty and how many deliveries he is carrying. A driver who is off duty is faded, but you can still pick him. Pick a driver. You see Driver assigned.

If you see No drivers yet, press Open Drivers and add a driver first.

Dispatch lists your drivers, on duty first, each with the deliveries already in his hands.

Step 3. Follow the timeline

The card shows each step with its time: Assigned, Seen, Accepted, Picked up, On the way and Delivered.

Under it, Waiting at store, On the road and Total show how long each part took.

The timeline fills in as the driver works: assigned, seen, accepted, picked up, on the way.

Step 4. If the driver has not looked or has declined

If you see Consider changing the driver., press Change driver and pick another driver.

If you see The driver declined this delivery with his reason, press Dispatch and pick another driver.

Step 5. Change, unassign or cancel

Change driver gives the delivery to another driver. It is there until the driver starts the delivery; after that, only Unassign and Cancel delivery remain. Unassign takes it off the driver, and the order shows Needs driver again. Cancel delivery ends the delivery and leaves the order as it is. Confirm each one when you are asked.

Unassign and Cancel delivery: the two ways out once the driver is on the road.

Step 6. If the driver could not deliver

If you see that the driver could not deliver, read the Reason. Under What next? press Retry with the same driver, Send another driver or Cancel the delivery. Whatever you choose, the order and its payment stay as they are.

Step 7. Check the proof of delivery

On a delivered order, the Proof of delivery panel shows the driver's photo. Press View photo to open it, and read the Driver note if he left one.

On a cash order, the card also shows Cash confirmed when the driver has collected the cash.

A finished delivery carries its proof: View photo opens the picture taken at the door.

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