Auto-assign: how a delivery reaches a driver on its own

2 min read · Updated November 1, 2026

With auto-assign on, you do not press Dispatch. When you confirm a delivery order, it goes to one of your drivers who is on duty.

Step 1. Switch auto-assign on

Go to Settings & Configurations, Delivery. In the Business Driver App block, switch on Auto-assign to drivers. You see Delivery settings saved successfully.

Auto-assign to drivers sits in the Business Driver App block, and saves the moment you move it.

Step 2. Confirm the order

Press Confirm on a delivery order. Open the order: the Delivery card shows the driver's name and Assigned.

Nobody pressed anything: the order was confirmed and the Delivery card already carries the driver's name and the Assigned step.

Step 3. Follow the delivery

The card shows each step with its time as the driver works: Assigned, Seen, Accepted, Picked up, On the way and Delivered.

When the order is packed, press Mark Ready so the driver can pick it up.

From there the card fills itself in as he works: assigned, seen, accepted, on the way, each with its own time.

Step 4. If a driver declines

A declined delivery goes to another driver on duty by itself. You still see a notification in the bell: Driver declined order with the order number and his reason. Open the order. If the card shows Needs driver, press Dispatch and pick a driver.

A decline reaches you as a bell entry naming the order and the driver's reason.

Step 5. If nobody is on duty

You see a notification in the bell that the order needs a driver, and the card shows Needs driver. Press Dispatch and pick a driver yourself.

When no driver is on duty, the Delivery card has no name on it and Dispatch is waiting for you.

Step 6. Take over whenever you want

Change driver gives the delivery to another driver. Unassign takes it off the driver. Cancel delivery ends the delivery and leaves the order as it is.

Auto-assign chooses the first driver, never the last word: Unassign takes the delivery off him, and Cancel delivery ends it while leaving the order alone.

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