The Business Driver App, step by step

2 min read · Updated November 1, 2026

This is the driver's side of a delivery. Read it once, then share it with your driver.

Step 1. Sign in

He chooses Mobile number or Email, types it with his Password, and presses Sign in. If he forgot his password, he presses Forgot your password?.

He signs in with three things: your store code, his own email or phone, and his password.

Step 2. Allow notifications and go on duty

When the phone asks whether the app may send notifications, he allows it.

He turns on the switch at the top of his deliveries screen. It reads On duty and he sees You are on duty and can receive deliveries.

The switch at the top of his deliveries screen is the one that matters: on duty, the store can send him work.

Step 3. Open the new delivery

A new delivery shows in his Active list with the items, the address and the distance, and his phone rings. He opens it.

If you switched on Drivers can accept or decline, he presses Accept delivery and confirms. To refuse it, he presses Decline this delivery and writes the reason.

A new delivery lands in his list with its order number and its items, and his phone rings until he opens it.

Step 4. Pick it up

One big button always shows his next step. At your store he presses I picked it up and confirms.

If he sees that your store is still preparing the order, he waits until you press Mark Ready on the order.

One big button always carries his next step, and Picked up stays locked while the store is still preparing the order.

Step 5. Drive to the customer

He presses Start delivery and confirms. Navigate opens his maps app, and Call calls the customer.

Navigate opens his own maps app, Call dials the customer, and the timer shows how long he has been on the road.

Step 6. Deliver with a photo

At the door he presses Delivered, then Take photo. He can Add a note (optional), then presses Complete delivery.

On a cash order, he presses I collected with the amount, then I collected the cash to confirm. If the customer does not pay, he presses Customer won't pay. If he cannot deliver, he presses Can't deliver and writes what happened.

Step 7. Hand the cash to you

He opens the menu and presses Cash in hand. He presses Hand over with the amount and your store's name, then confirms. He sees that he is waiting for your store to confirm.

You then press Cash received on his page in Drivers.

Cash in hand is what he collected and has not handed over yet, with a hand-over waiting for you to confirm.

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