Sales

Orders, customers, reviews, point of sale and delivery.

All Orders

Browsing and tracking your ordersFind any order, read your day from the cards at the top, and move an order to its next step without opening it.2 min read Working inside a single orderOpen one order to move it to its next step, collect cash, check the items and totals, or cancel it.2 min read Refunding an orderGive money back on an order, in full or in part, and follow the refund until it is done.3 min read Reprinting a receipt in English or ArabicPrint another copy of a customer's receipt from a paid order, in English or Arabic.1 min read When a new order arrives: the bell, the sound and the alertSee, hear and get alerted about every new order, and set the sound, how often it rings and the desktop alert the way you like.3 min read Exchange an orderSwap items a customer brings back for other items, from the order page or at the POS, and settle only the price difference.3 min read Receive goods a customer brought backRecord goods that came back to you on an order, so your stock is right. No money moves when you do this.2 min read

Customers

Browsing and searching your customersFind a customer, see their orders and spending, and add a new customer yourself.2 min read Understanding a customer's profileOpen one customer to see their contact details, orders, loyalty, reviews and refunds, each on its own tab.2 min read

Reviews

Managing customer reviews and ratingsApprove the reviews you want on your store, reply to your customers, and delete the ones that do not belong.2 min read

Contact Inbox

Managing messages from your customersRead the messages your store's contact form sends you, reply by email from the dashboard, and delete the ones you are done with.2 min read Draft a reply to a message or a review with AILet AI draft a reply to a customer's message or review, then edit it and send it yourself.1 min read

POS

Using the POS terminalOpen a register, ring up a sale, hold it to serve the next customer, and take the payment.2 min read Closing a POS session and the cash drawerRecord cash in and out of the drawer, clear what is still open, count the cash and close the register for the day.2 min read POS offline mode and clearing local dataKeep selling when the internet drops, send the waiting sales when it comes back, and clear the saved customer list from a device.2 min read Which register is this device?Name each register when you open its session, and choose the right one on a device when two are open.2 min read Hold goods for a customer at the POSSet goods aside at the till for a named customer, then sell them when the customer comes back, or put them back on the shelf.2 min read Void a sale at the POSClear a sale before it is paid, or void a paid sale from this register's session so the money goes back and the items return to stock.2 min read Set up supervisor PIN approval at the POSChoose which till actions need approval, give the right people a PIN, and see how a supervisor approves at the register.2 min read

Delivery and drivers

Dispatching an order to a driver by handChoose the driver for an order yourself, follow the delivery, change the driver, and handle a delivery that could not be completed.3 min read The Business Driver App and how to turn it onSwitch on delivery with your own drivers, and choose how a new delivery reaches them.2 min read Adding a driver and reading their cash ledgerFind a registered driver, send him a request to join your store, and follow the cash he collects until it reaches you.3 min read The Business Driver App, step by stepEverything your driver does in the app: going on duty, taking a delivery, the photo at the door and handing the cash to you.2 min read Auto-assign: how a delivery reaches a driver on its ownSwitch on auto-assign so each confirmed order goes to a driver on duty by itself, and step in when it needs you.2 min read Giving your driver the app: install, register and first sign inHelp your driver install the Storedoor Driver app, create his account, join your store and sign in.2 min read Making sure your driver hears a new deliveryThe steps your driver follows on his phone so a new delivery rings and he never misses it.2 min read Your driver's own settings: language, appearance, ring and vibrateWhere your driver changes the app's language, its look, and the sound and vibration for new deliveries.2 min read When there is no signal at the doorWhat your driver does when his phone has no signal at the customer's door.2 min read When the app will not open: update required, VPN, no connectionThree screens can stop the driver app from opening. Here is what each one says and what your driver does.2 min read Your driver forgot his passwordThe steps your driver follows in the app to choose a new password and sign in again.2 min read For drivers: My day and My profileIn the Storedoor Driver app, see what you did today on My day, and check your details and account status on My profile.2 min read For drivers: leave a business or delete your accountIn the Storedoor Driver app, stop driving for one business from Businesses, or delete your driver account for good from My profile.3 min read

Common questions

Why does an order say the status advances with the driver?Because one of your own drivers is carrying that order, so the shipped and delivered steps follow his taps in the app instead of yours.1 min read What does Cash confirmed mean on a delivery?It means your driver told the app he has the money in his hand at the customer's door, which marks the order paid and moves the amount onto his own balance.1 min read Why can only the owner refund this register sale?Because the register that rang up that sale has already been closed, so the money cannot come back out of its drawer and the refund becomes a back-office decision.1 min read Can a courier company deliver for me instead of my own drivers?No. You deliver your orders with your own drivers, and you manage them from the Drivers page.1 min read

Still need help?

Our team answers every ticket, in English and Arabic.

Open a ticket Contact us