When the internet drops, the POS keeps selling. Follow these steps so no sale is lost.
Step 1. Keep selling
When you see You're offline - sales are being saved under the register bar, keep ringing up sales as usual.
Step 2. Send the waiting sales
When the internet is back, the bar shows Syncing and then All sales synced. To send them at once, press Sync now.
If you see You have sales not yet synced. Sync before logging out? when you log out, sync first.
Step 3. Review a sale that was not sent
If you see not synced - tap to review, tap it to open Not synced yet. Press Retry on each sale.
Clear removes the sale from this device for good. It does not cancel or refund anything, and nothing can bring it back. So before you press Clear, search for the sale in All Orders. If it is there, clearing is safe. If it is not, ring it up again first, then press Clear.
Step 4. Serve customers while offline
If you see Adding & searching customers needs a connection - use Walk-in, choose Walk-in Customer for the sale. Searching may still show customers from this device, marked Showing results from your last sync.
Step 5. Clear the local data
Press the bin button Clear local data at the top of the POS, then confirm. You see Local customer data cleared. Your sales that are waiting to be sent stay as they are. Until the next sync, you need a connection to search customers.