Receive return records goods a customer brought back on an order. Your stock goes up, and no money moves.
Use it when goods come back after a refund you already made, or when a customer returns goods without asking for money.
Before you start
- Your role needs the Adjust Inventory permission.
- The button shows once the goods have left your shop, or when the order is refunded or cancelled, and only while some of its goods are still out.
Step 1. Open the order
In the side menu, select All Orders and open the order.
Step 2. Press Receive return
Press Receive return among the order's actions. The window says Record goods the customer brought back. No money moves.
Step 3. Choose the condition
Under Condition, choose Good, can be sold again or Damaged. Damaged goods are recorded but not put back on sale.
Step 4. Choose where they came back
Received at shows the order's branch. Choose another branch or warehouse if the goods came back there.
Step 5. Type the quantities
Under Quantity that came back, type how many of each item came back. The line under each box says Up to the most that can come back. Add a Note (optional) if you want.
Step 6. Receive the goods
Press Receive goods. The Done window shows, under Stock, how many of each item are back and where.
If you see a message that an item can come back at most a number of times, lower that quantity.
Result
The items on the order show Returned, or how many of them were returned, and the goods are back in stock at the place you chose. Damaged goods show Recorded as damaged, so it is not for sale.