The Orders page lists the orders from your online store and your POS. Use it to find an order and move it to its next step.
Step 1. Open Orders
In the side menu, under Sales, pick All Orders. Your newest orders are at the top.
Browsing and tracking your orders
Step 2. Read the five cards
The cards at the top show Total Revenue, Total Orders, Avg Order Value, Pending Orders and Refunded.
The small line under each number adds one more count, for example how many orders are completed.
Step 3. Find an order
Type an order number or a customer name in the search box.
To narrow the list, use the three lists beside it: All Statuses, All Types and All Payments.
Step 4. Read a row
Source shows where the sale was made: POS or Online Store. On a delivery order, press Dispatch in the Delivery column to send it to one of your drivers.
Click the row to open the full order.
Step 5. Move an order forward
The last column shows one button: the next step for this order. If it is greyed out, your role cannot move orders forward. Press it and you see Order status updated. A new order shows Confirm, and a confirmed order shows Start Preparing.
After you press it, the status reads Preparing and the button reads Mark Ready.
When the status reads Ready, a delivery order shows Mark Shipped. A pickup order shows Complete.
When the status reads Shipped, press Mark Delivered.
When the status reads Delivered, press Complete.
A Completed order shows a dash. There is nothing left to press.
If you see Status advances with the driver, your driver moves this order to Shipped and Delivered from his app.
Result
You find any order in seconds, see your day at a glance, and move an order forward with one press. If you have many orders, use the page numbers under the list.
Related
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More in All Orders
Working inside a single orderOpen one order to move it to its next step, collect cash, check the items and totals, or cancel it.Refunding an orderGive money back on an order, in full or in part, and follow the refund until it is done.Reprinting a receipt in English or ArabicPrint another copy of a customer's receipt from a paid order, in English or Arabic.When a new order arrives: the bell, the sound and the alertSee, hear and get alerted about every new order, and set the sound, how often it rings and the desktop alert the way you like.Exchange an orderSwap items a customer brings back for other items, from the order page or at the POS, and settle only the price difference.
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