When a new order arrives: the bell, the sound and the alert
3 min read · Updated November 1, 2026
When a new order comes in, the dashboard shows a number, plays a sound and shows an alert. Set them up once so you never miss an order.
Alerts reach you only while a dashboard page is open in your browser. The sound and the desktop alert are set on each computer, so set them up on every computer you use.
Step 1. Watch the number beside All Orders
A new order puts a blue number beside All Orders in the side menu. It shows how many new orders you have not read yet.
Only orders from your online store alert you. A sale you ring up at the POS does not, because you are there when it happens.
A blue number beside All Orders counts the new orders you have not read yet.
Step 2. Choose the sound
Go to Settings & Configurations and open the Notifications tab. Switch on New-order sound and pick a tone under Sound style.
Press Test sound. The screen asks Did you hear it? Press Yes, or No to open Can't hear the sound?, which shows you how to allow sound in your browser.
Switch on New-order sound, pick a tone and press Test sound. Then answer Did you hear it?
Step 3. Choose how often it rings
In the same tab, under Repeat, pick Once, 2 times, 3 times, 5 times or Until I open it.
The ringing stops as soon as someone opens the order, opens All Orders or reads the new-order notification in the bell.
Under Repeat, pick how often it rings. Until I open it keeps ringing until someone opens the order.
Step 4. Open the order from the card
While you are on the dashboard, a new order shows as a small card in the bottom corner with its number. Press View order on the card to open it, or close the card to stop the ringing.
With Until I open it, the card stays on screen until someone opens or closes it.
Step 5. Turn on desktop notifications
In the Notifications tab, press Enable beside Desktop notifications. The Turn on desktop notifications window opens: click Allow in your browser's box, then press Done. The row shows Enabled.
If it reads Blocked in your browser, press How to allow and follow the Notifications are blocked window. An amber dot on the Notifications tab reminds you while the sound is off or desktop notifications are not on.
Blocked in your browser? How to allow opens this window with the steps to allow notifications again.
Step 6. Check the sound from All Orders
If the sound is off, the top of All Orders shows New-order sound is off · Turn on. Press it to switch the sound back on.
When the sound is on, the same place shows Can't hear the sound?. Press it if an order arrives silently.
With the sound off, All Orders shows New-order sound is off · Turn on. Press it to switch the sound back on.
Step 7. Clear the number
Open the bell at the top of the dashboard and read the new-order notification, or press Mark all read. The number beside All Orders goes away.
The bell at the top shows the same news. Mark all read clears the number beside All Orders.
Result
A new order reaches you three ways: a number you see, a sound that rings as many times as you chose, and an alert on your screen.