This article shows you how to get a draft reply to a customer's message or review, ready for you to edit and send.
Use it when a customer is waiting and you want a kind, quick answer to start from.
In the side menu, under Sales, pick Contact Inbox and open the message. For a review, pick Reviews and press Reply on its row.
Press Draft with AI beside the reply box, then press Write a draft. The price shows on the button.
Read the draft. A [fill in] marks a detail only you know. Press Use this draft to put it in the reply box.
Change anything you want in the reply box, then press Send Reply.
The customer gets your reply in their own language and in your tone of voice.
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