The Reviews page holds what customers write about your products. A new review waits for you as Pending and shows on your store only after you approve it. Approve the ones you want, hide the rest, and reply to your customers.
Approving, replying and deleting can each be allowed on their own, so you see only the buttons your role includes.
In the side menu, under Sales, pick Reviews. The Reviews & Ratings page opens.
The cards at the top show Total Reviews, Avg. Rating, Approved and Pending.
Type a customer, a product or a word in Search reviews.... In the first list choose All Reviews, Approved or Pending.
In the second list choose the order: Newest First, Oldest First, Highest Rating or Lowest Rating.
Each row shows the customer, the product, the rating, the comment, the status and the date. Verified Purchase under the name shows that the customer bought the product from you.
To show a pending review on your store, press Approve on it. To take an approved review off your store, press Hide; it goes back to Pending.
Press the Reply button, write your answer, then press Send Reply. You see Reply posted successfully, and your reply shows under the review on your store.
Press the red Delete Review button, then press Delete Review again to confirm. You see Review deleted successfully. This cannot be undone, so use it for spam and abuse, not for criticism.
Your store shows only the reviews you approved, with your replies under them. The Pending card counts the reviews waiting for you.
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