The Contact Inbox holds the messages customers send you from the contact form on your store. Use it to read them and reply.
If you do not see the reply box or Delete, your role does not include them. You can still read every message.
In the side menu, under Sales, pick Contact Inbox. Your messages are listed newest first.
Total Messages shows how many messages you have. Unread shows how many you have not opened yet.
Type a name, an email or a subject in the search box. To see only some messages, choose Unread, Read or Replied in the list beside it.
Click the row. The message opens with the sender's name, email and the date it arrived.
To change a message's status without opening it, use the envelope button on its row: Mark as Read or Mark as Unread.
Write your answer in the Send Reply box under the message, then press Send Reply. The line Your reply will be sent to shows the email the customer typed in the form, and the counter under the box shows how many of the 5000 characters you used.
You see Reply sent. Your answer stays under the message in Your Reply.
Press the bin button on the message's row, or Delete inside the open message, then press Delete to confirm.
Each message shows its status, Unread, Read or Replied, so you can see which customers are still waiting for you.
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