Common questions
Why does an order say the status advances with the driver?Because one of your own drivers is carrying that order, so the shipped and delivered steps follow his taps in the app instead of yours.What does Cash confirmed mean on a delivery?It means your driver told the app he has the money in his hand at the customer's door, which marks the order paid and moves the amount onto his own balance.Why can only the owner refund this register sale?Because the register that rang up that sale has already been closed, so the money cannot come back out of its drawer and the refund becomes a back-office decision.Can a courier company deliver for me instead of my own drivers?No. You deliver your orders with your own drivers, and you manage them from the Drivers page.
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