Why does an order say the status advances with the driver?

1 min read · Updated November 1, 2026

You see that line, instead of the usual button, whenever one of your own drivers is holding the order and the next step would be shipped or delivered. Those two steps belong to him: he taps picked up when the parcel is in his hands and delivered when it reaches the customer.

Everything else stays yours. Marking the order ready is still your button, because that is the cue his app waits for before pickup unlocks. Collecting the cash is still your button too.

If you really do need to move the order by hand, cancel the delivery on the order's Delivery card. The order itself is untouched, the manual button comes back, and you can dispatch a driver again later.

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More in Common questions

What does Cash confirmed mean on a delivery?It means your driver told the app he has the money in his hand at the customer's door, which marks the order paid and moves the amount onto his own balance.1 min readWhy can only the owner refund this register sale?Because the register that rang up that sale has already been closed, so the money cannot come back out of its drawer and the refund becomes a back-office decision.1 min readCan a courier company deliver for me instead of my own drivers?No. You deliver your orders with your own drivers, and you manage them from the Drivers page.1 min read

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