Making sure your driver hears a new delivery

2 min read · Updated November 1, 2026

A new delivery rings on your driver's phone until he opens it. If he says he did not hear a job, go through these steps with him.

Step 1. Go on duty

He turns on the switch at the top of his deliveries screen so it reads On duty.

Step 2. Allow notifications

When the phone asks whether the app may send notifications, he allows it.

Without this permission, new deliveries still reach his list, but his phone cannot alert him while the app is closed.

If he refused before, he opens his phone's settings, finds Storedoor Driver, and turns notifications on.

Step 3. Open the delivery to stop the ring

When a delivery arrives, the phone rings. With the app open he also sees New delivery for you. He opens the delivery and the ring stops. When you press Mark Ready on one of his orders, he also sees An order is ready for collection.

Opening the delivery stops the ring, and it puts the seen mark on the Delivery timeline of the order.

Step 4. Turn on the sound

He opens the menu, presses Settings, then Notifications & sound. He turns on Sound for new jobs, and Vibrate if he wants a buzz too, then presses Done.

Sound for new jobs is his own switch: turned off, only the banner and the buzz are left.

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