If your driver says the app will not open, ask him which screen he sees, then follow the matching step.
Step 1. Update required
If he sees Update required, he presses Update the app and installs the new version from the store.
When the app will not open: update required, VPN, no connection
Step 2. Turn off your VPN
If he sees Turn off your VPN, he presses Open settings, turns the VPN off, and goes back to the app. The driver app does not work over a VPN. If he says he has none, ask him to look in his phone settings for one switched on.
Step 3. No internet connection
If he sees No internet connection, he turns on mobile data or Wi-Fi, then presses Try again. Nothing is lost: his deliveries are back the moment he is online, and a proof photo waiting to upload sends itself.
Step 4. A new version is available
If he sees the bar A new version is available at the top, the app still works. He can tap it to update when it suits him.
Result
Your driver is back in the app and can carry on with his deliveries.
Related
Was this guide helpful?
More in Delivery and drivers
Dispatching an order to a driver by handChoose the driver for an order yourself, follow the delivery, change the driver, and handle a delivery that could not be completed.The Business Driver App and how to turn it onSwitch on delivery with your own drivers, and choose how a new delivery reaches them.Adding a driver and reading their cash ledgerFind a registered driver, send him a request to join your store, and follow the cash he collects until it reaches you.The Business Driver App, step by stepEverything your driver does in the app: going on duty, taking a delivery, the photo at the door and handing the cash to you.Auto-assign: how a delivery reaches a driver on its ownSwitch on auto-assign so each confirmed order goes to a driver on duty by itself, and step in when it needs you.
Still need help?
Our team answers every ticket, in English and Arabic.