When there is no signal at the door

2 min read · Updated November 1, 2026

Sometimes the phone has no signal at the customer's door. Your driver still completes the delivery the usual way.

Step 1. Take the photo as usual

He opens the delivery, presses Delivered, then Take photo.

Step 2. Complete the delivery

He adds a note if needed and presses Complete delivery. On a cash order he presses I collected with the amount and confirms.

If he sees Photo waiting to upload, he keeps this screen open and moves to where he has a signal.

Step 3. Wait for the signal

Until the photo is sent, the delivery still reads On the way.

Until the photo lands the delivery is still On the way, and his timeline stops at that step.

Step 4. Check that it is done

When the signal is back, the photo sends and the delivery moves to his History as Delivered. On your side, the order shows Delivered with the photo under Proof of delivery.

Once the photo is sent, the delivery closes and moves into his History.

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