Your driver forgot his password

2 min read · Updated November 1, 2026

If your driver forgot his password, he resets it himself from the app in a few steps.

Step 1. Tap Forgot your password?

On the sign in screen, under Sign in, he taps Forgot your password?.

The Forgot your password link sits under Sign in, and carries across whatever he typed in the second field.

Step 2. Ask for the link

He chooses Mobile number or Email, types the one he registered with, and presses Send reset link.

One field and one button: type his email address here, not his phone number.

Step 3. Open the email

He sees Check your email. He presses Open my email and taps the link in the email. If no email arrived, he checks his spam folder, then presses Send again when its countdown ends.

If his account has no email, he receives a 6-digit code by SMS instead. He types the code and a New password, then presses Save password.

The Check your email screen names the address it wrote to and numbers the three things left to do.

Step 4. Choose the new password

The link opens Choose a new password in his phone's browser. He types the New password and the Confirm new password, then presses Save new password. He sees Password changed.

The link opens the password page in his phone's browser, not in the app, and it lasts one hour.

He goes back to the app and signs in with his new password.

Back in the app the store code is still remembered, so he types only his email and the new password.

Step 6. If the link does not work

If he sees This link has expired or This link does not work, he asks for a new link from the app and uses the newest email.

Result

Your driver has a new password and is signed in again.

Was this guide helpful?

More in Delivery and drivers

Dispatching an order to a driver by handChoose the driver for an order yourself, follow the delivery, change the driver, and handle a delivery that could not be completed.3 min read The Business Driver App and how to turn it onSwitch on delivery with your own drivers, and choose how a new delivery reaches them.2 min read Adding a driver and reading their cash ledgerFind a registered driver, send him a request to join your store, and follow the cash he collects until it reaches you.3 min read The Business Driver App, step by stepEverything your driver does in the app: going on duty, taking a delivery, the photo at the door and handing the cash to you.2 min read Auto-assign: how a delivery reaches a driver on its ownSwitch on auto-assign so each confirmed order goes to a driver on duty by itself, and step in when it needs you.2 min read

Still need help?

Our team answers every ticket, in English and Arabic.

Open a ticket Contact us