You can use a domain you own as your store address instead of the Storedoor link. The Custom Domain tab provides the DNS records you need and shows the connection status at every stage.
Before you start
Custom domains are available on Plus and Pro.
You need an active domain and access to its settings at your domain provider.
Your role must include permission to edit the Custom Domain settings. View-only access does not allow you to connect, verify, or disconnect a domain.
1. Open the Custom Domain tab
From Settings & Configurations, select Custom Domain. If the tab is locked, your current plan does not include this feature.
The Custom Domain tab explains in one line what you are about to get.
2. Enter your domain
Enter the domain you own, then select Connect. Your customers will continue using the current store link until the new domain is verified and activated.
The domain will appear with the status Waiting for DNS.
Type the domain into the field and press Connect: nothing changes for your customers yet.
3. Open the instructions for your provider
Under Choose your domain provider, select GoDaddy, Namecheap, or Cloudflare to see where to manage DNS records. If you use another provider, open its DNS management page and add the records shown in Storedoor.
For Cloudflare, set the CNAME record to DNS only.
Pick your provider's tab for the exact menu path to its records screen.
4. Add the DNS records
For each row, copy the Type, Name / Host, and Value / Points to exactly as shown. Leave TTL at its default value unless your provider requires a different option.
The status beside each record changes to Detected when it is correct. Waiting means the record has not appeared yet, while Wrong value means the published record does not match the required value.
Every value has a copy button, and every row says whether we can see it yet.
5. Check the connection
After adding or correcting the records, press Verify Now. The button then shows Check again in with a countdown. Wait for it to end before you check again.
DNS updates may take from a few minutes to 24–48 hours, depending on your provider. You can close the page while you wait. We will email you the moment the domain is live.
After adding the records, press Verify Now. The button then counts down before you can check again.
6. Forward the domain without www
If you connected a root domain such as example.com, your store is served from its www address. Follow the forwarding instructions shown in the tab so visitors who enter the address without www are sent to your store. Use a permanent redirect and do not hide the destination address.
For a bare domain a third step appears: forward it at your registrar to the www address.
After the domain is connected
The progress indicator moves through DNS records, SSL certificate, and Live. When the status becomes Live, customers can access your store securely through the new domain, and Visit your store opens it.
If you select Disconnect, the store returns to its Storedoor link. Connecting the domain again requires repeating the verification steps.
Result
The status reads Live and customers open your store securely on your own domain. Visit your store opens it.