If your domain remains at Waiting for DNS or shows Failed, check the status beside each DNS record before changing anything.
Allow time for DNS updates
New DNS records may appear within a few minutes, but some providers can take 24–48 hours to publish them. Make all record changes through your domain provider; the Custom Domain tab in Storedoor only shows whether the required values can be detected.
1. Check the status of each record
Detected: The record is visible and matches the required value.
Waiting: The record has not appeared yet. Confirm that it was saved, then allow more time for it to update.
Wrong value: A record exists, but its type, name, or value does not match what Storedoor requires.
The last column reports each record for itself: Waiting means nothing is published yet at that name.
2. Compare every field
Check the record Type, Name / Host, and Value / Points to. Both the TXT verification record and the CNAME record must match the values shown in Storedoor.
Common mistakes include choosing A instead of CNAME, entering the full domain when the provider expects only the host name, or allowing the provider to add the domain twice. Use the copy buttons in Storedoor to avoid typing errors.
Both rows have to match exactly: a TXT that proves the domain is yours, and a CNAME pointing at our address.
3. Check the Cloudflare proxy setting
If Cloudflare manages your DNS, make sure the CNAME record is set to DNS only, not proxied.
The Cloudflare tab says it in one line: the CNAME must be DNS only, with the proxy cloud turned off.
4. Check forwarding for a root domain
If you connected a root domain such as example.com, Storedoor displays instructions for forwarding it to www.example.com. Configure this through your provider's forwarding settings, not by adding another DNS record. Choose a permanent redirect and do not hide the destination address.
The amber Forwarding panel is Step C: it names your bare address and the www one it has to be sent to, and the three lines under it are what to do at your provider.
5. Check again after making a correction
After correcting a record, press Verify Now. The button then shows a countdown. Wait for it to end before you check again.
You can close the page while the changes update. When the required records are found, the domain finishes setting up and we email you.
After a fix, press Verify Now. The button counts down before the next check.
If the status changes to Failed
The connection attempt may be marked Failed if the required DNS records are not detected or activation cannot be completed within 48 hours. The message shown below the status explains which stage needs attention.
Correct the records at your provider, then select Verify Now to start a new check. To remove the current attempt and enter the domain again, select Cancel setup.
Storedoor can notify you when the domain becomes live or needs attention. You can control these notifications from Settings & Configurations, then Notifications, under Custom domain.
A domain that does not verify is marked Failed, and the red line under its status names the reason.
Result
Every record reads Detected, the domain finishes setting up, and we email you when it is live.