Your POS PIN is a personal 4-digit code. A supervisor types it at the POS to approve protected actions, such as a void or a refund, for a cashier.
Set it once. The same PIN works in every business you own or work in.
Before you start
- The POS PIN tab shows only for the owner and for staff whose role includes Approve with PIN.
- Have your account password ready.
Step 1. Open the POS PIN tab
In the dashboard, open the menu under your name and select POS PIN. You can also open Account settings from My Businesses and press the POS PIN tab.
Step 2. Read where you stand
The line under the title says Set a 4-digit PIN to approve voids, refunds and other protected actions at the POS. Nobody else can see it. when you have none, or Your PIN is set. when you already have one.
Step 3. Type your password
Type your account password in Current password.
Step 4. Type the new PIN twice
Type four digits under New PIN (4 Digits), then the same four under Confirm New PIN. The eye button shows the digits while you type.
Step 5. Save it
Press Save PIN, or Change PIN if you had one. You see PIN saved.
If you see The PIN was not saved, check the message under the boxes: usually the password is wrong or the two PINs differ.
Step 6. If you forget it
Staff ask the business owner to press Reset POS PIN on their staff page. A new PIN reaches them by email.
Result
Your name shows in the Supervisor list of the POS approval window, and your PIN approves actions at the branches you are assigned to.