Every action on one staff member lives on their own page: stopping their access, letting them back in, and sending them a new password or POS PIN.
Use it when someone leaves, comes back, or forgets how to sign in.
Before you start
- Your role needs to manage staff. Only the business owner can reset a POS PIN.
Step 1. Open the person's page
In the side menu, under Management, select Staff, then press the person's row. Their page opens on the Overview tab, with their details and their status beside their name.
Step 2. Deactivate or activate them
On Overview, press Deactivate. The window says they will not be able to sign in to this business, and that their other businesses are not affected. Press Confirm.
To let them back in, press Activate on the same tab and confirm.
Step 3. Send a new password
Open the Access tab. Under Password, press Reset password and confirm. You see New password emailed. The old password stops working in every business they work in.
Step 4. Send the invite again
While the person has never signed in, the Access tab also shows Invite. Press Resend invite to send their sign in details again with a new password. You see Invite re-sent.
Step 5. Reset their POS PIN
Under POS PIN, the line shows set on with a date, or not set. As the owner, press Reset POS PIN and confirm. You see New PIN emailed. The old PIN stops at once in every business.
If you see Their role here does not need a PIN., their role cannot approve actions at the POS, so there is nothing to reset.
Step 6. If the account is blocked
If you see Blocked beside their name and a line saying the Storedoor team blocked this account, you cannot activate them yourself. Contact support.
Result
The person's status beside their name shows Active or Inactive, and they get an email with any new password or PIN you sent.