If the Help Center does not answer your question, open a support ticket to contact the Storedoor team and follow the issue from your dashboard.
Before you start
You need permission to manage support tickets to create a ticket or reply. Permission to view tickets alone does not allow these actions.
You can attach one image per message in PNG, JPEG or WebP format.
1. Open your support tickets
Select Support from the side menu. The list shows each ticket's reference number, subject, status and last update. Use search or the status filter to find an earlier ticket.
Your tickets, each with its reference number, status and last activity.
2. Create a ticket
Press New ticket. You can check the suggested Help Center guides before sending your request; they may answer your question.
Before the form, a small search offers Suggested guides from this help centre.
3. Describe the issue
Enter a short, descriptive Subject. In Message, explain the steps you took, the result you expected and what actually happened.
If an error appeared, include its text or use Attach an image to add a screenshot. Hide private information that support does not need to understand the issue.
A short Subject, then what happened in the Message box, and Attach an image for a screenshot.
4. Send the ticket and follow its status
Press Send to open the ticket page. Its status tells you what happens next:
Awaiting support: the ticket is waiting for the support team to reply.
Your reply needed: support has replied and is waiting for you to follow up.
Resolved: the issue has been marked as resolved.
The status tells you whose turn it is: Awaiting support, Your reply needed or Resolved.
5. Continue the conversation until the issue is resolved
Read the team's reply in the ticket, write your response, attach an image if needed and press Send. Use Load earlier messages to see the beginning of a long conversation.
Once the issue is resolved, press Mark resolved at the top of the page to update its status to Resolved.
Write your answer here, attach an image if it helps, then press Send.
Result
Your ticket appears in the Support list with its status, and it reads Resolved once the issue is closed.