The status badge shows who needs to act next and whether the ticket still requires attention.
Awaiting support
Your message has been sent and the ticket is waiting for a response from the Storedoor support team. You do not need to change the status yourself.
Your reply needed
The support team has replied and needs information or confirmation from you. Open the ticket, read the latest message, and send your response.
Resolved
The reported issue or question is considered complete and no reply is currently expected. If you need to continue the same conversation, send a new reply in the ticket; its status will return to Awaiting support.
How statuses change
When you send a message, the ticket changes to Awaiting support. When the support team replies, it changes to Your reply needed. If you have permission to manage support tickets, you can select Mark resolved when no further help is needed.
You can filter the ticket list by any of the three statuses. If your issue is urgent, explain the impact clearly in your message so the support team has the context it needs.