How your AI credits are spent

3 min read · Updated November 1, 2026

This article shows you what takes credits off your balance, and the places the dashboard tells you about it before and after it happens.

Read it once and no AI charge will come as a surprise.

Step 1. Read the cost on the button

Every AI button in the dashboard carries a small badge with its cost in credits, right next to its label. Opening a screen spends nothing. Credits are only taken when you press the button.

If an AI action is not part of your plan, a small lock shows where the cost would be.

Every AI button carries its cost in credits. Opening a screen spends nothing.

Step 2. Top up when you run out

If you see You're out of AI credits. Top up to continue., open Build with AI from the side menu and buy a pack on the Top up credits tab. Then press the AI button again.

If you see a message that ends with Your credits have been refunded., the action did not finish and nothing was spent. Try again in a moment.

Step 3. Rate what came back

When AI Generate in the product form writes a description, a thumbs up and a thumbs down sit beside the result. Press one to send your rating.

Rating costs nothing. It helps make these features better for your store.

A thumbs up and a thumbs down sit beside the description. Press one to send your rating.

Step 4. Watch the balance in the header

The AI Credits button in the top bar shows how many credits you have left, on any page. Press it to see what is remaining, your Plan grant, and the date under Cycle resets.

The same menu opens each tab of Build with AI: Create, Usage, Top up credits, Transaction history and Settings.

Press AI Credits in the top bar to see what is remaining, your Plan grant and Cycle resets. The same menu opens each tab of Build with AI.

Step 5. Act on the low balance row

When your balance runs low, the floating Needs your attention card shows a row that reads Low AI credit balance with the number of credits left, and a Top Up button.

At zero the row turns red and reads No AI credits remaining. The row stays until you top up, and it never shows on an unlimited plan. You can fold the card into a small pill if it is in your way.

The Needs your attention card shows a row about your AI credits, with a Top Up button. At zero it turns red.

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