Finance

Your subscription, invoices, payouts and AI credits.

Subscription Plan

Managing your subscription and planRead your plan at a glance, keep auto renewal on, move to another plan, and cancel or come back, all from the Subscription Plan page.5 min read Printing and saving your invoiceOpen any payment as a printable A4 invoice in English or Arabic, then print it or save it as a PDF.2 min read Pay your renewal now or turn on auto-renewalWhen your subscription is about to end, pay the renewal now with a saved card, or turn on auto-renewal, from the renewal panel.3 min read

Billing & Invoices

Your billing history and invoicesEvery payment you made to Storedoor, for all your businesses, in one list: filter it, find one charge, and download its invoice.3 min read Buying SMS credits for your storeTop up the credits that send phone verification codes at checkout, from picking a pack to reading the result.3 min read Your subscriptions on Subscriptions & BillingSee the plan, status, date, auto-renew and saved card of every business you own in one table, and fix what needs you from the same row or from the Needs your attention box.3 min read

Payouts

Understanding your payout balanceRead the Payouts overview with confidence: available money against held money, what came off in fees, and your last balance movements.2 min read Bank details and requesting a withdrawalSave the bank account we send your money to, then request a withdrawal and follow it to a decision.3 min read Transactions, commissions and settlementsThe three detail tabs behind your payout balance, and how to trace any figure back to the order that made it.2 min read If Storedoor collects your moneyThe path a card payment takes when Storedoor collects for you: what comes off the order, the held balance, the settlement, and the transfer to your bank.3 min read If you collect with your own gatewaySwitch card payments to your own gateway, and know what changes: the money goes straight to your bank, so the Payouts page has nothing to hold or pay out.3 min read

Payment Methods

Your cards: adding, choosing a default, and removingSave a card, choose which one is charged for renewals and top ups, and remove the ones you no longer use.3 min read

AI Credits

Your AI credits: balance, usage and topping upOn the Build with AI page, see what you have left, which AI feature is using it, and buy a top up pack in a few clicks.3 min read How your AI credits are spentThe cost badge on every AI button, the message you see when you run out, the header widget, and the low balance row in Needs your attention.3 min read Where to see what each AI action costsEvery AI action shows its cost before you press it: 18 credits a picture, 8 to read an invoice photo, 5 for each photo fix, 3 to write a page and 2 for most texts. Checks and the listing score are free.4 min read Your monthly AI credits, and whether they roll overWhere to see what your plan gives you each cycle, when your cycle turns, and how to tell from your history whether unused credits carried over.3 min read Follow your AI tasks while you workMinimise an AI task, follow it on the AI bar at the bottom of the dashboard, then finish, try again or discard it in the AI tasks window.2 min read The Create tab and your AI draftsStart any AI service from the Create tab of Build with AI, and continue or delete the product drafts you started with AI.2 min read Your tone of voice and words to avoidPick the tone every AI text of your store uses and list the words it must never use, on the Settings tab of Build with AI.1 min read Write a page or a broadcast with AIWrite a store page, an FAQ answer, your business description, a broadcast or a coupon name with AI, in English and Arabic at once.2 min read Rewrite a text with AIMake a text shorter, friendlier or more formal, or fix its grammar, in the same language.1 min read Make a category picture with AIFrom the category form, make a wide picture from up to 3 of your products or from the category name, then use it and save the category.2 min read Save and use your picture presetsSave a picture look you like as a preset and pick it first the next time you make pictures.1 min read Choose the Arabic dialect of your broadcastsPick the Arabic your AI broadcasts and offers are written in: Gulf, Egyptian or Modern Standard.1 min read Give your pictures an occasion lookGive your new product and category pictures the look of a coming occasion in your market, such as Ramadan or the national day.1 min read

SMS Credits

Turn on phone verification from SMS CreditsOpen SMS Credits from the side menu, check your balance, buy a pack if needed and turn on Phone Verification (OTP) for checkout.2 min read

Common questions

When does a payout become available?Your earning first shows in Held (Pending). When it moves to Available Balance, the Payouts page and your bell tell you.1 min read Why are POS and cash on delivery sales not in my payouts?Because that money never passed through the platform. You took it at the counter or at the customer's door, so there is nothing for us to pay out.1 min read What is the platform commission and where do I see it?A fee taken from each online order Storedoor collects for you. You see it per order on the Commissions tab and as a running total in Fee Summary.1 min read What happens if my card fails at renewal?If the renewal charge fails, the dashboard tells you and shows you how to fix it, so you can pay and keep your store open.1 min read

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