When your subscription is close to its end date, the dashboard tells you and offers two ways to keep your store open: pay the renewal now, or turn on auto-renewal so it renews by itself.
Use it as soon as you see the renewal row, so your store never stops.
Before you start
- Only the business owner can pay. Staff see the row without a button.
- Pay Now needs a saved card. Cards live on the Payment methods tab of Subscriptions & Billing.
Step 1. Open the renewal row
On the Needs your attention card in the bottom corner, the subscription row says your subscription expires in a number of days. Press its button, Turn on auto-renewal, View plan or Pay now. It opens Subscription Plan.
If the renewal charge failed, the row is red and its button is Update card. It opens the Payment methods tab of Subscriptions & Billing, where you add or choose a working card.
Step 2. Read the renewal panel
On Subscription Plan, the renewal panel says Your subscription expires in a number of days, with the date under it. Auto-renew is off in that line means nothing will renew by itself.
After the end date, the panel says how many days ago your subscription expired, and paying restores your access.
Step 3. Turn on auto-renewal
Press Turn on auto-renewal. The window Turn on auto-renewal? tells you the date your default card will be charged. Press Turn on. You see Auto-renewal enabled.
Step 4. Or pay now
Press Pay Now. The Pay Subscription window shows your plan and the amount, and lists your saved cards, your default card first. Choose a card and press the pay button, which shows the amount.
Step 5. If the card is declined
The card you tried is marked in red as declined. Choose another card and press Try Again.
Step 6. Pay with another card
Choose Use a different card and press Continue. The Update Payment Method window explains the steps. Press Proceed to Update Card and enter the card on the secure payment page. The new card becomes your default.
Result
You see Subscription Renewed Successfully with the new end date, the renewal row leaves the Needs your attention card, and the payment shows on the Invoices tab of Subscriptions & Billing.