Renewing keeps your store open to your customers. Turn on auto-renewal once, or renew yourself when the dashboard asks you to.
In the side menu, press Subscription Plan. The Auto-Renewal panel shows whether your plan renews on its own.
Before your subscription ends, the Needs your attention card on your dashboard shows Your subscription expires in with the days left.
If auto-renewal is off, turn on the switch in the panel, then press Turn on in the window that opens. The window tells you the date your default card will be charged to renew.
If you see Renewal Payment Failed, press Update Payment Method to use another card, or press Retry Payment.
When your subscription ends, your store is closed to your customers until you renew. For a few days you can still use your dashboard, and the Needs your attention card shows Subscription expired with Pay now or Subscribe. After that, only the renew page opens.
If the Renew Subscription page opens, check your plan under Order Summary, or press Change Plan to pick another one. Under Select Payment Method, the card marked Default is already picked. Choose another saved card, or Use a different card, which takes a small check, refunded automatically. Press RENEW NOW with the price. If a payment fails, the button reads Retry Payment.
If the plan page opens with Your Subscription Has Expired, choose a plan and pay, as you did on your first day.
If you see This business is suspended, you can no longer renew from the dashboard. The page shows the Reason. Press contact us to reach the Storedoor team.
Renew before this point and you never need to contact us.
You see Payment successful, then you are back on My Businesses, where a green line confirms the payment. Subscription Plan shows your new date under Expires, and your store is open to your customers.
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