This article walks you through the Invoices tab of Subscriptions & Billing: one list with every payment you made to Storedoor, for all your businesses.
Come here when you check the month's costs, or look for one charge you do not recognise.
Before you start
Only the business owner can open this page. Staff see Only the owner sees the invoices and saved cards.
Step 1. Open Subscriptions & Billing
In the dashboard, press your name at the top right and pick My Businesses. It opens in a new tab. There, press your name at the top right again and pick Subscriptions & Billing.
The page has three tabs: Subscriptions, Invoices and Payment methods. Open Invoices. Plan payments, SMS packs and AI credit packs are all in this one list, newest first.
Subscriptions & Billing has three tabs. Invoices lists every payment for plans, SMS packs and AI credit packs.
Step 2. Filter by what you bought
Above the list, the type list offers All, Subscription, SMS and AI. Pick one and the list shows only those payments.
If you own more than one business, the next list lets you pick one business, or keep All businesses.
The type list offers All, Subscription, SMS and AI.
Step 3. Narrow it further
Type in the search box to find a payment by its description. The status list offers All statuses, Paid, Failed and Pending.
Your filters stay set the next time you open the page in this browser. Press Clear filters to see everything again.
Search a description and pick a status. Clear filters shows everything again.
Step 4. Read a row
Each row shows the Business, the Type, the Package you bought, the Billing Cycle (Monthly, Yearly or One-time for a pack), the Amount, the Status, the Date and the Invoice.
A free trial shows the plan name with Trial and no status. If you have not paid for anything yet, the page says No payments yet. When the list is long, use the arrows under it to move between pages.
One row: the business, the type, the package, the billing cycle, the amount, the status, the date and the invoice.
Step 5. Find the transaction number
Support or your bank may ask for the exact transaction number of a payment. You find it on the invoice of that payment, on the Transaction ID line under the totals.
The Subscription Plan page of each business sends you here too: it says Your payments and invoices are in My Businesses › Subscriptions & Billing. with an Open Subscriptions & Billing link.
On the invoice, the Transaction ID line sits under the totals.
Step 6. Download the invoice
Press Download invoice in the last column and pick English or العربية. The invoice opens in a small printable window.
A row that reads No invoice has no invoice to give you.
Download invoice asks for the language first, then opens the invoice in a printable window.
Result
You can account for every payment you made to Storedoor, find one charge in seconds, and give your accountant a proper invoice for it. If a renewal charge failed, fix it from that business's Subscription Plan page, where a red Renewal Payment Failed panel offers Update Payment Method and Retry Payment.