This article shows you how to buy a pack of SMS credits, so your store can keep sending phone verification codes at checkout.
Do it before your balance runs out, because a customer waiting for a code that never arrives simply leaves.
Before you start
SMS is part of the Plus and Pro plans. On another plan, SMS Credits shows a padlock in the side menu.
Only the business owner sees the packs and can buy them.
Step 1. Open SMS Credits
In the side menu, under Credits & Add-ons, select SMS Credits.
Everything about sending codes is on this one page: your balance, the on and off switch, the packs and your recent activity.
In the side menu, under Credits & Add-ons, select SMS Credits.
Step 2. Check your balance
The SMS Credits Balance card at the top shows how many credits you have left. When the number gets small, a Low Balance badge shows next to it.
While all is well, the line under the number reads Your SMS system is ready to send. If it reads No SMS credits remaining, buy a pack now.
Hint: we also send you an email and a notification when your SMS balance gets low, so you can top up before it runs out.
The balance card shows what you have left, and a Low Balance badge once it gets small.
Step 3. Pick a pack
Scroll to Top-up Packages. Each card names the pack, then shows how many credits it holds and its price. The best seller wears a Popular ribbon.
A pack that reads Currently unavailable cannot be bought right now: pick another one or come back later. Otherwise press Buy Now.
Each pack shows its credits and its price, and the best seller wears a Popular ribbon.
Step 4. Confirm and pay
The Confirm purchase dialog shows the pack and its credits at the top. Under Payment method, your saved cards come first, and the one marked Default is already picked: One-click, instant charge, with no extra page. Press Pay with the amount to finish.
To pay another way, pick Other card / Apple Pay / Google Pay and press Continue to checkout. You go to the secure payment page, then come back to this page.
The confirm dialog names the pack, then asks how to pay: a saved card, or the secure payment page.
Step 5. Read the result
Back on the page, a banner tells you what happened. A green Purchase Successful! says how many SMS credits were added, and the balance card shows the new number.
If you see a red Purchase Failed, nothing was charged. Try again, or pick another card. If it keeps failing, contact support.
You come back to a banner that says plainly whether the credits were added.
Step 6. Check the activity list
The Recent Activity card at the bottom of the page lists your latest credit movements, so you can confirm a purchase you were unsure about.
Before your first purchase it reads No SMS transactions yet.
Recent Activity lists your latest credit movements, so a purchase is easy to confirm.
Result
Your balance goes up straight away, and you can turn on the Phone Verification (OTP) switch on the same page. If you try to turn it on with zero credits, a message asks you to buy credits first. The payment also shows on the Invoices tab of Subscriptions & Billing, with an invoice you can download.