This article shows you how to tell us where to send your money, and then how to ask for it.
Do the bank part once, early. Ask for your money whenever your available balance is worth moving.
Before you start
Request Withdrawal stays greyed out until your bank details are complete.
Step 1. Open the Bank Details tab
Pick Payouts from the side menu and open the last tab, Bank Details. While your details are missing, the tab shows a small pulsing amber dot.
A card titled Bank details required may also show above the tabs. Press its Complete Now button to jump straight to this tab.
Bank Details is the last of the seven tabs on the Payouts page.
Step 2. Fill in the account
In Bank Account Details, four fields are required and marked with a star: Bank Name, Account Holder (the full legal name), Account Number and IBAN.
The fifth field, SWIFT Code (optional), can stay empty. Fill it in if you have it.
Fill the four starred fields. SWIFT Code is optional.
Step 3. Save
Press Save Bank Details. The button only works once all four required fields are filled. When it worked, you see Bank details saved.
Once your account is verified, a green Bank account verified line shows at the top of this tab.
Fill the four starred fields, then press Save Bank Details.
Step 4. Ask for your money
Request Withdrawal sits at the top right of the Payouts page. If it is still greyed out, point at it: the tip reads Complete your bank details first to request a withdrawal.
Press it once it works.
Request Withdrawal sits in the page header, and stays greyed out until your bank details are complete.
Step 5. Fill in the request
The Request Withdrawal dialog shows how much is Free to withdraw at the top, so you know the most you can ask for. If part of your money is already in a pending request or in a payout on its way to your bank, a short line under it says so.
Enter the amount in the Amount field. Use Notes (optional) if you want to tell our team something about this request. Then press Submit Request. When it worked, you see Withdrawal request submitted. If you see a message instead, it tells you what to change.
The dialog states your available balance first, so you know your ceiling before you type.
Step 6. Follow it on the Withdrawals tab
Open the Withdrawals tab to see every request you made, each with its Date, its Amount and a status badge. A new request stays pending until our team decides.
When a request is approved, its badge changes and the money goes out to your bank. When it is rejected, the money stays in your balance and you can ask again. The reason is written in the Reason column.
Hint: we email you when a request is approved or rejected, and the rejection email carries the reason.
Every request you have made, with its date, its amount, its status, and the reason if it was turned down.
Result
Your bank account is saved, your request is in, and you can follow it without asking anyone. If a bank transfer fee applies, the Fee Summary card on the Overview tab shows it under Withdrawal Bank Transfer Fees, so the amount that lands in your bank is never a surprise.