This article opens the three detail tabs on the Payouts page, so you can trace any number on the overview back to the order that made it.
Come here when a figure looks wrong, or when you want the detail behind a month.
Before you start
- These three tabs are for reading only. There is nothing to change on them.
Step 1. Trace the balance on Transactions
Pick Payouts from the side menu and open the Transactions tab for the full list of money movements. Each row shows the Date, a Credit or Debit badge under Type, the Category, a Description, the Amount, and the Balance after it.
The categories tell the story of your money in plain words: Order Earning, Hold, Hold Release, Settlement Payout, Withdrawal, Transfer Fee, Refund and a few more.
Step 2. Check one order on Commissions
The Commissions tab gives you a line per order: the Date, the Order number, a Sale or Refund badge under Type, the Payment method, the Amount, then the Card Fee and the Commission, and Your Earnings. Money that came off shows in red, money that came back shows in green.
On a sale line, the Status badge at the end shows where that earning is. On a refund line, the Card Fee column reads Not refundable.
Step 3. Read a period on Settlements
The Settlements tab groups your earnings by period. Each row shows the settlement number, the Period it covers, how many Orders it holds, the Gross and the Net, a status badge, and the date it was Transferred.
Before your first settlement, the tab reads No settlements.
Hint: we email you each time a settlement is transferred. The email carries the bank reference of the transfer, so you can match it on your bank statement.
Result
You can now follow every figure on the overview back to an order, a fee or a transfer, and answer your accountant without a spreadsheet.