This article follows one card payment from your customer to your bank account, when Storedoor collects the money for you.
Read it once when you open your store, so no line on the Payouts page is a surprise.
Before you start
- This is the Storedoor Managed way of being paid. If your store collects with its own gateway, read the other article instead.
- The Payouts page only opens for a role that is allowed to see payouts.
Step 1. Check how your store is paid
Pick Settings & Configurations from the side menu, open the Payment Options tab, and scroll to Payment Gateways. This section only shows once card payment is switched on.
The card with the tick is how your store is paid. Storedoor Managed says what it means: Storedoor handles all payments for you, the commission is deducted automatically, and your earnings are settled periodically.
Step 2. See what a paid order earns you
Pick Payouts from the side menu and open the Commissions tab. Every card order paid through Storedoor gets one Sale line: the Amount of the order, then the Card Fee and the Commission in red because they came off, and Your Earnings in green.
If you refund an order, a Refund line shows the money going back to your customer.
Step 3. Watch the held balance
Your earning first shows in Held (Pending) on the Overview tab, with Awaiting settlement under it. It is not in Available Balance yet.
When it moves to Available Balance, the Transactions tab shows a Hold Release row.
Hint: when money is released, a Funds Released note shows in your bell with the amount and how many orders it covers.
Step 4. Read the settlement that pays you
Each settlement shows on the Settlements tab with its number, the Period it covers, the Orders in it, the Gross, the Net, a status badge and the date it was Transferred.
Step 5. Take it out to your bank
Money in Available Balance is yours to ask for. Press Request Withdrawal at the top of the Payouts page, and your request goes to our team for a decision.
Save your bank details on the Bank Details tab first. Until then the button stays greyed out.
Result
You can now read every number on the Payouts page: the order line shows what came off, the held balance shows what is waiting, the settlement groups your orders, and the withdrawal sends the money to your bank. Money already in your hand never shows here: a sale rung up at your register, or cash paid at the door.