Common questions
When does a payout become available?Your earning first shows in Held (Pending). When it moves to Available Balance, the Payouts page and your bell tell you.Why are POS and cash on delivery sales not in my payouts?Because that money never passed through the platform. You took it at the counter or at the customer's door, so there is nothing for us to pay out.What is the platform commission and where do I see it?A fee taken from each online order Storedoor collects for you. You see it per order on the Commissions tab and as a running total in Fee Summary.What happens if my card fails at renewal?If the renewal charge fails, the dashboard tells you and shows you how to fix it, so you can pay and keep your store open.
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Our team answers every ticket, in English and Arabic.