A coupon is a code your customers type at checkout to get money off, for example EID10 for 10% off. Only people who know the code can use it.
This guide walks you through creating one and keeping it under control once it is live.
Before you start
Coupons is part of your plan. If your plan does not include it, the page shows an upgrade card instead.
To create a coupon, your role needs the Create Coupons permission. Without it the Create Coupon button is not there.
Step 1. Open Store Coupons
Pick Coupons from the side menu. The Store Coupons page lists every code you have made. Above the list sit a search box for the code or name, and two dropdowns, All types and All statuses.
Above the list sit a search box and two dropdowns for type and status.
Step 2. Start a new coupon
Press Create Coupon. In Coupon Code, type the code your customers will use, for example EID10. Then fill in Coupon Name and Coupon Name (Arabic), for example Eid offer. The names help you recognise the coupon in the list.
Coupon Code is what the customer types; the two name fields are for you.
Step 3. Choose the type and the value
Type offers Percentage or Fixed Amount. Both take money off the order.
Value is the number behind the type: 10 with Percentage takes 10% off, and 20 with Fixed Amount takes 20 off.
Type picks the kind of discount, Value is the number behind it.
Step 4. Set your limits
Minimum Order Amount: the code only works when the basket reaches this amount, for example 150.
Maximum Discount: the most a Percentage code can take off, for example 60.
Maximum Uses: how many times the code can be used in total, by everyone together.
Max Uses Per Customer: how many times one person can use it. Type 1 for once each.
Leave any of these empty and there is no limit.
A minimum order keeps the code off small baskets, and a maximum caps what it takes off.
Step 5. Give it a life span
Start Date and Expiry Date set the time the code works in, for example until the last day of Eid. Leave both empty and the code works until you switch it off.
Start and expiry dates decide the window the code works in.
Step 6. Decide where it may be used
Three switches close the form:
Redeemable in POS: your staff can also apply the code at the till.
Use on Sale Items: the code also works on items that are already on sale. Switch it off and it only takes money off full price items.
Active: switches the whole code on or off.
Three switches close the form: point of sale, sale items, and on or off.
Step 7. Save it and manage it from the list
Press Create Coupon at the bottom of the window. You see Coupon created successfully and the code appears in the list.
Each row shows the Coupon Code, the Coupon Name, the Type, the Value, the Usage (for example 3 / 200, or 3 / Unlimited), whether it works at the till (POS or Online only), the Status and the Expiry Date.
The buttons at the end of the row edit the coupon, switch it on or off, and delete it. If you see Cannot delete a coupon that has been used. Deactivate it instead., switch it off with the middle button.
The saved coupon: the code, its value, how often it has been used, and the buttons that manage it.
Result
The code shows in the list marked Active, your customers can type it at checkout, and the Usage column counts every use so you can see whether your offer is working.