Marketing

Coupons, discounts, loyalty and campaigns that bring buyers back.

Coupons

Creating a coupon code for checkoutCreate a discount code your customers type at checkout, set its limits and dates, and manage it from the coupons list.3 min read

Discounts

Putting products on sale without a codeCreate an automatic discount that lowers the price of chosen products, categories or the whole store, with no code to type.3 min read

Loyalty & Rewards

Setting up a points loyalty programSet up the points program: what a purchase earns, what points are worth at checkout, and where the Bronze, Silver and Gold lines fall.3 min read Choosing a loyalty style and switching it onPick Points or Cashback, fill in the Cashback tab if it suits your shop, and switch on the one you want, because only one loyalty program runs at a time.3 min read Using a customer's points or credit at checkout and at the POSHow customers spend their points or credit at checkout, how your cashier uses them at the POS, and where the amount shows afterwards.3 min read Managing your loyalty membersFind a member, open their Loyalty tab to follow their balance, tier and history, and add or take away points or credit by hand with a reason.3 min read Switching from one loyalty style to anotherOnly one loyalty style runs at a time. Here is what a switch does to the balances and tiers your customers already have, and how they come back when you switch back.3 min read

Campaigns

Sending a campaign to your customersPick the customers a campaign should reach, check the live reach count, write the email in both languages and send it.3 min read Adding SMS to a campaign and reading the historyAdd an SMS to your campaign, watch the segment counter, then use History to see who your campaign reached.3 min read Send a campaign to customers who stopped buyingPick By recent activity and Inactive for on the Compose tab to email only the customers who have been quiet for a while.2 min read

Abandoned Carts

Winning back customers who left items behindSee the baskets shoppers left behind, read the four cards, and send one shopper a personal reminder by email or SMS.3 min read Setting your automatic cart remindersChoose how many hours a forgotten basket waits before each reminder email, and whether your store sends two reminders, one, or none.3 min read

Common questions

Can a coupon and an automatic discount be used together?Your settings decide it: one box on the automatic discount and one switch on the coupon.1 min read How are loyalty points calculated?Points and credit follow the settings you choose on your Loyalty & Rewards page, for earning, spending and tiers.1 min read When is an abandoned cart marked lost?Lost means the basket had both automatic reminders and still did not turn into an order. Nothing is deleted, and the shopper can still come back.1 min read Who receives a campaign, and does SMS use my credits?The email reaches everyone in your audience who has an email address and is free. The SMS reaches only verified phone numbers and uses your SMS credits.1 min read

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