When a shopper fills a basket and leaves without buying, your store can email them a reminder, up to two times, without you doing anything. You choose how long it waits before each email.
Set it once and every forgotten basket after that is followed up on your schedule.
Before you start
Automatic reminders go by email only, so they never use your SMS credits. To send an SMS, use the Remind button on a basket instead.
To change these settings, your role needs the Configure Cart Recovery permission. Without it you can read the numbers, but there is no Save button.
A shopper who unsubscribed from your emails does not get reminders.
Step 1. Find the reminders card
Open Abandoned Carts from the side menu. Under the four cards at the top you find Automatic reminders, with three fields side by side.
Automatic reminders sits under the four stat cards, with three fields side by side.
Step 2. Set the first reminder
In First reminder (hours), type how many hours a basket sits untouched before the first email goes out. For example, 2 means the shopper hears from you two hours after they stopped shopping.
A forgotten basket appears in the list on this page once it has waited this long.
First reminder (hours): how long a basket sits untouched before the first email.
Step 3. Set the second reminder
In Second reminder (hours), type how many hours after the first email the second one goes out. It must be a bigger number than the first. If it is not, you see Must be after the first reminder. under the field and you cannot save.
If you leave a field empty, you see Enter a number of hours. Type a number to carry on.
Type a bigger number in Second reminder (hours) than in the first.
Step 4. Choose how many reminders to send
The Reminders list has three choices:
Both reminders: the shopper gets the first email and, if they still have not bought, the second one.
First reminder only: one email per basket.
Paused: no reminder emails at all, and new forgotten baskets do not appear on this page until you choose one of the other two again.
Reminders holds three answers: paused, the first only, or both.
Step 5. Save the change
Cancel and Save appear as soon as you change something. Press Save and you see Settings saved. Press Cancel to put the numbers back as they were.
Cancel and Save only appear once you have changed something.
Result
Your store now follows up on forgotten baskets by itself. Each reminder email carries a link that brings the shopper straight back to their basket, and in the list below the badge on each basket shows Reminded once or Reminded twice as the emails go out.