Points and credit follow the settings of the program running on your Loyalty & Rewards page. You choose them, and you can change them at any time.
Earning
- Points: set Points Earned and the amount beside it. Example: 1 point for every 10 spent.
- Cashback: set the Cashback Rate. Example: 3% back as credit.
Customers receive what they earned once the order is completed and paid, and they get an email with their new balance. At the POS, pick the customer for the sale so they earn too.
Spending
Set Points Required and what they are worth. Example: 100 points for 5 off. Customers use their points or credit at checkout or at the POS.
Cancels and refunds
When you cancel or refund an order, the points and credit follow it. You see each change as Given back or Taken back on the customer's Loyalty tab.
Tiers
Set the levels for Bronze, Silver and Gold under Tier Thresholds on each program tab. Example: Silver from 500 points earned.