Common questions
Can a coupon and an automatic discount be used together?Your settings decide it: one box on the automatic discount and one switch on the coupon.How are loyalty points calculated?Points and credit follow the settings you choose on your Loyalty & Rewards page, for earning, spending and tiers.When is an abandoned cart marked lost?Lost means the basket had both automatic reminders and still did not turn into an order. Nothing is deleted, and the shopper can still come back.Who receives a campaign, and does SMS use my credits?The email reaches everyone in your audience who has an email address and is free. The SMS reaches only verified phone numbers and uses your SMS credits.
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