Using a customer's points or credit at checkout and at the POS
3 min read · Updated November 1, 2026
Your customers spend the points or credit they collect with you as money off: on your website with one switch at checkout, and at your POS with one tap from your cashier.
Read it to know what your customers see at checkout, what your cashier does at the till, and where the amount shows afterwards.
Before you start
A Points or Cashback program is live on your Loyalty & Rewards page.
On your website, only a customer signed in to their account sees the switch. At the POS, the cashier picks the customer for the sale.
With Points, the switch shows once the customer holds at least your Minimum Points to Redeem.
Step 1. Find the switch at checkout
On the second step of checkout, Delivery & Payment, a Loyalty section sits above Payment Method. It holds one card, Use my points or Use my credit, with a line that says how much it takes off, for example Save 25.00 with 500 points. You have 500 points.
A signed-in customer sees Use my points above Payment Method, with what it takes off.
Step 2. Turn the switch on
When the customer ticks the card, the order totals add a Points used (500) line, or Credit used, and the Total goes down, for example from 122.00 to 97.00. The customer then picks a payment method and places the order as usual.
When the points or credit cover everything, delivery included, the Total shows 0.00 and the order is confirmed with nothing to pay.
Switched on, the totals add a Points used line and the Total goes down.
Step 3. Pick the customer at the POS
In the POS Terminal, press Select Customer and pick the customer. The totals show their balance, for example Points: 420 or Credit: 30.22, with a Use points or Use credit switch beside it.
When the balance cannot be used on this sale, the row says why instead, for example Below the minimum to use.
With the customer picked, the totals show their points and the Use points switch.
Step 4. Tap the switch
Tap Use points. A Points used (400) line appears with the amount off, and the Pay button drops to what is left, for example from 120.00 to 100.00. Take the payment as usual.
Hint: when the till is offline, the row adds Last known balance and works the same way. If that balance was already spent elsewhere, the sale still goes through and your shift report lists it under Flags as Points short at sync.
Use points adds the Points used line and Pay drops to what is left.
Step 5. Find the amount on the receipt and the order
The receipt prints the same line, for example Points used (400) with the 20.00 taken off. The order in All Orders shows it under Order Summary, your shift and day reports add it up as Points or credit used, and the customer sees it on their order page and in their Loyalty history.
The sale's Order Summary carries the same Points used line the receipt prints.
Step 6. Cancel or refund when you need to
When you cancel or void an order, or refund it in full, the points or credit the customer used come back to them, and any points they earned on it are taken back. A partial refund moves both in proportion to what was returned.
You see each move as Given back or Taken back on the customer's Loyalty tab, and the customer sees Points returned or Points taken back in their own history.
Points used on an order that was cancelled come back as a Given back line on the customer's Loyalty tab.
Result
Your customers spend their points or credit themselves at checkout, your cashier uses them with one tap at the POS, and every order, receipt and report shows the amount as its own line.