Send a campaign to customers who stopped buying

This article shows you how to send an email campaign only to customers who have not been active for a while.

Use it when you have an offer and want your quiet customers to come back.

Before you start

• Your role needs the Send Marketing Campaigns permission.

Step 1. Open Compose

In the side menu, under Marketing, select Campaigns. The Compose tab opens.

Step 2. Choose By recent activity

Under Who to reach, press By recent activity.

Step 3. Pick the quiet customers

Set Activity to Inactive for, then type the number of days in Within days, for example 60.

Step 4. Check how many it reaches

Read the line under the audience: it says how many people the campaign reaches. If it reads This audience is empty. Adjust your selection., type fewer days.

Step 5. Write and send

Fill Subject (English), Subject (Arabic), Body (English) and Body (Arabic), then press Send now.

Result

You see Campaign queued for delivery. and land on the History tab, where the new row shows its status.

Related

• Sending a campaign to your customers
• Adding SMS to a campaign and reading the history
• Who receives a campaign, and does SMS use my credits?