A campaign always has an email, and you can add an SMS to it. This guide adds the SMS, then shows you how to read what every campaign did.
Use SMS when a message is urgent enough to be worth your credits, and open History afterwards to see who received it.
Before you start
SMS in campaigns is part of your plan. If your plan does not include it, the SMS card shows Upgrade to send SMS instead of the message boxes.
If you do not see an SMS card at all, SMS is not available for your store at the moment. You can still send your campaign by email.
SMS uses your SMS credits. Email does not.
Step 1. Turn on SMS
On the Compose tab, under the Email card, tick SMS. Two boxes open: Message (English) and Message (Arabic).
Hint: an SMS only reaches customers whose phone number is verified. Newsletter subscribers get the email only.
Tick SMS under the email card and two message boxes open.
Step 2. Write both messages
Write the message in English and in Arabic. Under each box a small line shows how many characters you typed and how many segments that makes. A longer message makes more segments and uses more credits.
An Arabic message fills a segment faster than an English one, so keep an eye on the Arabic counter.
Under each box a line counts your characters and the segments you pay for.
Step 3. Glance at the automated emails
Under the channels sits Automated emails, a list of emails your store already sends for you. You cannot edit them here, and they are not part of the campaign you are writing.
A read only card lists the emails the platform already sends for you.
Step 4. Send and land on History
Press Send now. You see Campaign queued for delivery. and the page moves you to the History tab.
History holds every campaign you have sent, newest first.
Step 5. Read the history row
Each row shows the Date, the Subject, the Channels used, the Audience, the Sent count and the Status: Queued, Sending, Sent or Failed.
Audience is how many people the campaign was for. Sent counts the messages the campaign sent out, one for each person on each channel. So it can be higher than Audience when you send both email and SMS, and lower when some people have no email or no verified phone.
History also lists your cart reminders: the automatic ones as Abandoned cart reminder 1 and 2, and each personal reminder under the subject you wrote.
Audience is how many people the campaign was for; Sent counts the messages sent on each channel.
Step 6. Open a campaign
Click a row. A window shows the subject, the number of recipients and the date, then lists every message with its Recipient, Channel and Status, so you can see which ones were delivered and which failed.
The panel lists the recipients one by one, with the channel and whether it worked.
Result
Your message went out by email and SMS, in both languages, and History shows you who it reached and which messages failed, one person at a time.