The Available Balance card shows the amount currently available for withdrawal. If the card displays a dash instead of a number, the balance could not be shown.
A dash is different from a zero balance. If your current available balance is zero, the card shows a zero amount.
What to do
- Wait a moment for the dashboard to finish loading.
- Refresh the page if the dash remains.
- Open Payouts and check whether your balance and pending amount load there.
- If the balance is unavailable on both pages, try again later or contact Storedoor support.
If the entire card is missing
The balance card only appears to users whose role includes permission to view payouts. Ask the store owner to review your role if you need access.
Cash payments and the balance card
Cash collected at the counter or on delivery does not pass through your Storedoor payout balance. So a store that sells only for cash can show a zero balance. That is a zero, not a dash.